Return & Exchange Policy
Last Updated: 9 October 2026
At KAVIRI DIONE, we want you to feel confident when shopping with us. Please review this policy before placing an order. It explains how to contact us if you receive a damaged, defective, incorrect, or otherwise eligible product.
1. When to Contact Us
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If you receive an item that is damaged, defective, incorrect, or materially different from its product description, please contact us as soon as reasonably possible after delivery.
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For faster assistance, we recommend reporting the issue within 48 hours of delivery.
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The recommended reporting period helps us investigate shipping and product issues promptly. It does not override any rights or remedies available to you under applicable law.
2. Eligible Return or Exchange Requests
Depending on the circumstances and applicable law, a return, replacement, exchange, or refund may be considered where:
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The product arrives damaged or defective.
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You receive a different product from the one ordered.
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The item has a material discrepancy from its description.
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An order arrives incomplete.
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Another return or refund entitlement applies under our stated policy or applicable law.
Each request will be reviewed based on the issue reported, the product, order details, and relevant evidence.
3. Product Condition
Where a return or exchange is approved, we may ask you to keep the item in its original condition, with available tags, packaging, accessories, and accompanying items.
Please avoid washing, altering, stitching, using, or otherwise modifying an item if you intend to report a product issue.
These conditions will be applied reasonably and subject to applicable consumer rights.
4. Saree Colour, Fabric and Design Variations
Sarees and textiles may show minor variations in colour, texture, weave, zari appearance, embroidery, print, or finish due to the characteristics of the fabric, production process, lighting, and photography.
Colours may also appear different on different mobile or computer screens.
Minor variations that are consistent with the product description and normal characteristics of the material may not constitute a defect.
However, if you believe the product is materially different from the description or images, please contact us so that we can review the issue.
Product-specific details, including fabric composition, work, blouse piece information, and other included components, should be checked before ordering.
5. Items That Have Been Used or Altered
Products that have been washed, worn, altered, stitched, damaged after delivery, or used beyond what is reasonably necessary to inspect them may not qualify for a voluntary return or exchange.
This does not exclude any remedy that may be required under applicable law, including where a product is defective or misrepresented.
6. How to Request a Return or Exchange
Please follow these steps:
Step 1: Email kaviridione@gmail.com with the subject “Return/Exchange Request”.
Step 2: Include your order number, name, registered mobile number, and delivery date.
Step 3: Explain the reason for your request and attach clear photographs of the product and packaging. An unboxing video, if available, may also help with the investigation.
Step 4: Wait for our response and instructions before sending the item back.
Please do not dispatch a return without contacting us first, as we may need to confirm the correct return procedure and address.
7. Exchange
An exchange may be offered for an eligible product, subject to product availability and applicable law.
If the requested replacement is unavailable, we will contact you to discuss an appropriate alternative, refund, or other applicable resolution.
Any difference in price, additional delivery charge, or other applicable amount will be explained before proceeding.
8. Refunds
Where a refund is approved or required, it will generally be processed through the original payment method where feasible, or through another lawful and mutually appropriate method.
The time taken for the funds to appear in your account may depend on your bank, payment provider, or payment method.
We will communicate the applicable refund process once the request has been reviewed.
Refunds for prepaid orders and cash-on-delivery orders may require different processing steps.
We will not require you to disclose your UPI PIN, banking password, or OTP to receive a refund.
9. Return Shipping Costs
If the return is required because an item was damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law, we will communicate the return or collection arrangements and applicable costs.
For other approved return or exchange requests, any applicable shipping charges and responsibility for return shipping will be explained before the request is completed.
Nothing in this section limits any mandatory consumer rights.
10. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Cancellation may be possible before dispatch. Once an order has been dispatched, the available options may depend on the shipment status and applicable policy.
If an order is cancelled by us after payment has been received, any applicable refund will be handled in accordance with applicable law.
11. Non-Delivery or Missing Items
If an order has not arrived within the communicated delivery estimate, or an item appears to be missing from your parcel, please contact us with your order details.
We will investigate the issue with our fulfilment or courier partner and determine the appropriate resolution.
12. Contact Us
For all return, exchange, cancellation, and refund requests, contact:
KAVIRI DIONE
Email: kaviridione@gmail.com
Business Address:
B 32/96-A-1, Saket Nagar, Nariya, Lanka,
Varanasi, Uttar Pradesh – 221005, India.
Please include your order number in your message so that we can assist you more efficiently.