Privacy Policy
Last Updated: 9 October 2026
KAVIRI DIONE respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, purchase products, or contact us.
1. Information We Collect
Depending on how you interact with our website, we may collect:
Personal and account information
- Name
- Email address
- Mobile number
- Account login and authentication information
- Saved account preferences
Order and delivery information
- Billing and shipping addresses
- Products purchased and order history
- Delivery instructions
- Order, payment, refund, and transaction status
Communications
- Messages and enquiries sent through email, WhatsApp, telephone, social media, or website forms
- Customer support and complaint records
Technical information
Our website platform and relevant service providers may collect technical information such as IP address, browser type, device information, website interactions, and cookie data.
2. How We Collect Information
We may collect information when you create an account, place an order, contact us, subscribe to updates, participate in a promotion, or browse our website.
Some information may also be provided by service providers involved in payment processing, website operation, security, or delivery.
3. How We Use Your Information
We may use your information to:
- Create and manage customer accounts
- Process and fulfil orders
- Arrange payments and deliveries
- Provide order confirmations and updates
- Respond to questions and complaints
- Process eligible returns, exchanges, and refunds
- Maintain website security and prevent fraud
- Improve our products, website, and customer experience
- Maintain business and accounting records
- Meet applicable legal obligations
- Send promotional communications where permitted and appropriately consented to
We aim to collect and use only information reasonably necessary for the relevant purposes.
4. Payments
Payments may be processed by third-party payment gateways or other payment providers available on our website.
These providers may process payment information under their own terms and privacy policies.
KAVIRI DIONE does not ask customers to disclose their UPI PIN, banking password, ATM PIN, or OTP to our staff.
5. Sharing of Information
We do not sell your personal information as a product.
Where necessary, we may share relevant information with:
- Our ecommerce and website platform providers
- Payment processing providers
- Courier and delivery partners
- Website hosting, security, and technical service providers
- Communication and customer support service providers
- Professional advisers where reasonably necessary
- Government authorities or other parties where required or permitted by law.
We aim to limit shared information to what is necessary for the relevant purpose.
6. Cookies and Website Technologies
Our website or third-party services may use cookies and similar technologies to maintain sessions, remember preferences, support shopping-cart functionality, improve security, understand website usage, and measure marketing performance where applicable.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
The specific cookies used depend on the website platform, installed applications, and services enabled on our website.
7. Marketing Communications
Where permitted by applicable law, we may send promotional information about new collections, offers, discounts, and products through email, SMS, WhatsApp, or other available channels.
You may opt out of promotional communications using an available unsubscribe option or by contacting us.
Essential messages about orders, payments, deliveries, account security, or customer support may still be sent when necessary.
8. Data Security and Retention
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.
No online system can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary for the purposes described in this policy, including account management, order fulfilment, customer support, legal compliance, accounting, and dispute resolution.
When information is no longer required, we will take appropriate steps to delete or anonymize it, subject to applicable retention obligations.
9. Your Privacy Choices
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent where processing is based on consent.
You can request account closure or ask us to stop promotional communications by contacting us.
Certain records may need to be retained where required or permitted by law.
10. Children's Privacy
Our website is intended for people legally capable of using our services and entering into applicable transactions. We do not knowingly collect children's personal information in circumstances where such collection is prohibited by law.
11. Third-Party Websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing information with them.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business, website, services, or applicable legal requirements. The revised version will be published on this page with an updated date.
13. Contact Us
For privacy questions, access or correction requests, deletion requests, or other privacy-related concerns, contact:
KAVIRI DIONE
Email: kaviridione@gmail.com
Business Address:
B 32/96-A-1, Saket Nagar, Nariya, Lanka,
Varanasi, Uttar Pradesh – 221005, India.
Please include “Privacy Request” in your email subject where possible.