Shipping & Fulfilment Policy
 

Last Updated: 9 October 2026

At KAVIRI DIONE, we aim to process your orders carefully and arrange delivery to the address provided during checkout. This policy explains our order processing, shipping, delivery, and fulfilment procedures.

1. Order Confirmation

After placing an order, you may receive an order confirmation through the contact details provided during checkout.

An order confirmation acknowledges receipt of your order. Processing may remain subject to payment verification, product availability, and any necessary order checks.

Please review your product selection, delivery address, and contact details carefully before completing your purchase.

2. Order Processing

Orders are processed after the necessary order and payment checks.

Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

If an unexpected delay or availability issue affects your order, we will make reasonable efforts to inform you and explain the available options.

3. Shipping and Delivery

We arrange shipping through available courier or logistics partners.

Delivery availability and estimated delivery times depend on your delivery PIN code, the courier service, product availability, and other factors.

An estimated delivery date, where provided, is an estimate and not an unconditional guarantee.

Deliveries may be affected by weather, public holidays, transport disruptions, remote locations, or circumstances outside our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation.

Free shipping may be offered on selected products, qualifying order values, or promotional campaigns. The specific conditions displayed with an offer will apply.

Please check your order summary before completing your purchase.

5. Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate shipping address, PIN code, and reachable mobile number.

If delivery fails because of incorrect or incomplete details, an unavailable recipient, or repeated unsuccessful delivery attempts, the courier may return the parcel to us.

If a parcel is returned, we will contact you where possible to discuss the available options. Additional shipping charges, if applicable, will be communicated before arranging another delivery.

Any applicable refund or redelivery will be handled in accordance with our published policies and applicable law.

6. Tracking and Delivery Updates

Where tracking is available, we may share the tracking details provided by our courier partner.

Delivery updates may be sent by email, SMS, WhatsApp, or other contact methods available for your order.

Tracking information and delivery scans are generally provided by the courier or logistics partner.

7. Checking Your Parcel

We recommend checking the parcel packaging upon delivery.

If the parcel appears visibly damaged, please document the condition and contact us as soon as reasonably possible.

If you receive an incorrect, missing, or apparently damaged item, contact us promptly with your order number, photographs, and a description of the issue so that we can investigate.

8. Incorrect or Damaged Orders

If you believe that an item was damaged in transit, is incorrect, or does not match your order, please contact us promptly.

We may request relevant photographs, packaging details, order information, or an unboxing video where available to help investigate the issue.

We will review the claim and offer an appropriate resolution in accordance with our Return and Exchange Policy and applicable law.

The absence of an unboxing video alone will not automatically remove any rights you have under applicable law.

9. Delayed or Lost Shipments

If your order appears delayed or tracking has stopped updating, please contact us with your order number.

We will make reasonable efforts to check the shipment with the relevant courier partner and help determine the next steps.

Where a shipment is confirmed lost or otherwise requires resolution, we will work with you to provide an appropriate outcome in accordance with applicable law and our order policies.

10. Order Cancellation Before Dispatch

If you need to cancel an order, contact us as soon as possible.

Cancellation may be possible before dispatch, but cannot always be guaranteed once an order has been packed, handed over to the courier, or otherwise processed beyond the cancellation stage.

Approved cancellations and any applicable refunds will be handled according to our Cancellation and Refund Policy.

11. Contact Us

For shipping, tracking, or fulfilment enquiries, contact:

KAVIRI DIONE
Email: kaviridione@gmail.com

Business Address:
B 32/96-A-1, Saket Nagar, Nariya, Lanka,
Varanasi, Uttar Pradesh – 221005, India.